CONTINUING EDUCATION PROGRAM
Find answers to your frequently asked questions, as well as details about our program and policies.
Below you'll find answers to the most commonly asked questions we get about our continuing education program.
Can't find the answer you're looking for? We're here to help. Contact us at [email protected]
Visit "My Dashboard" (in the header) to view all of the courses that have been registered to this account.
Still don't see the course? You may be logged into the wrong account. Some people have more than one account registered with NOCD Academy (e.g., personal email, work email). Look at the course reminder email to see which account you registered with; try logging in again using that email.
Need help? Please email us at [email protected] with your full name and the webinar name.
IF you are eligible for CE credit (CE hours):
Go to "My Account" (in the header) to view and download certificates of completion.
Or, check your email for a link to your certificate. Our admin team will release earned certificates within 24 hours of the event. Thank you for your patience.
Still can't find it? You may not have completed all of the course requirements. To check, go to "My Dashboard" and click "Resume Course." Be sure to click the “Complete and Continue” button for each section of the course. Doing so will advance you to the subsequent sections and save your progress.
Questions? Contact [email protected]
Try logging in using a computer or tablet. Some mobile devices do not support Zoom polls.
You may be on an unsupported version of Zoom. Please run the latest update.
If you are still unable to access the attendance poll, please send an email to [email protected] with your full name and profession.
You are welcome to email us at [email protected]. We will unenroll you.
Yes. Attendees will be sent an email with a link to the recording within 5 days of the event. The recording will be accessible for 60 days.
A pop-up blocker is likely enabled. Visit your browser's website to learn how to modify your settings.
Email [email protected] for help.
Applicable accreditation statements can be found at the bottom of every course page.
Prior to the start of the webinar, the Zoom waiting room is enabled. At the start time of the webinar, all participants will be let into the meeting.
If you join the webinar late, you will not be eligible for CE credit. If you are interested in listening in without credit, you must respond to the message from the host to be admitted.
You may have changed devices. The program relies on cache data to save your progress. Try resuming the course from your original device.
If this does not work, check your browser's settings to ensure that cache data is not set to automatically delete when you close the browser. You can visit your browser's informational website for help with modifying these settings.
Still stuck? Please email or call us for assistance.
The play bar is automatically disabled until the video recording has been watched once in full. You will be able to rewind, fast-forward, and rewatch after the initial viewing.
If you need accommodations, please email us at [email protected]
Use the "Reset Password" option on the login page. Follow the procedure. Check your spam box if you do not see the reset email.
Not working? Email us at [email protected] and we will be happy to assist you.
Log in and click "My Account" from the header to edit your profile. Changes will take effect for all future courses. If you need previously earned certificates updated with your information, please email us at [email protected] and we will assist you.
Note. Enter your name exactly as you want it to appear on your certificate.
Please email us at [email protected] and we will assist you.
Note. Before emailing us, please download all certificates and save them for your records. When accounts are consolidated, you will lose access to your previously completed courses and certificates.
To help in identifying OCD, please reference our OCD screener.
For additional provider resources, click here.
If you have any grievances to report, please fill out this form.
ABOUT US
NOCD understands that high-quality continuing education is essential to the future of mental health and our ability to best serve the public. Our mission is to support healthcare professionals in developing their expertise and skills through engaging, relevant, evidence-based education.
REGISTRATION
Click the Pre-Register button on the course page to register. Create a NOCD Academy account or log in (if you are already registered). Complete the check-out process. Registration closes 30 minutes prior to the event start time.
ACCESS A LIVE CE WEBINAR
To join a live webinar course, log in to your NOCD Academy account. Locate the course on My Dashboard (in the header). Future live CE webinars will be marked as Coming Soon. This button will change and say Start Course approximately 10 minutes before the course start time. Click Start Course to begin. Read the welcome message, download course materials (optional), and then proceed to the Live Webinar using the Complete & Continue button.
ATTENDANCE, COMPLETION REQUIREMENTS & CERTIFICATES
To be eligible for CE credit (CE hours), participants MUST log in by the scheduled start time, attend the entire live course, and successfully complete any prerequisites (e.g., the evaluation) within 7 days of the live event date.
NOCD accurately documents attendance for all CE activities. NOCD will not offer variable credit for partial attendance or participation. To allow for the best learner experience, late entries to live CE webinars will not be permitted. If you are having technical issues during a live webinar, please attempt to rejoin the webinar or email us at [email protected] for assistance.
A link to your digital certificate of completion will be emailed to you within 24 hours of successful course completion. Certificates are downloadable and are also available in your NOCD Academy profile. Include your licensing information in your profile to have it included on your certificate.
COURSE MATERIALS
Individuals who attend a live CE webinar will have 60 days after the live course date to review course materials (e.g., slides, references, recordings). Recordings from live CE webinars will be made available to those who attended the live CE webinar in its entirety. A link to the recording will be emailed to attendees within 5 days of the event.
ACCOMMODATIONS
NOCD does not discriminate on the basis of disability in its programs, services, activities, and employment practices. We strive to provide an inclusive, accessible learning experience that enables all individuals to engage and participate fully in our programming. Closed-captioning is enabled for all live webinars. Attendees will be able to access a webinar recording with subtitles within 5 days of the event. We also share downloadable PDF copies of course slides, references, and any handouts before the webinar.
We welcome requests for reasonable accommodations or modifications. Please contact [email protected] or call (312)-620-0670 to request accommodations as soon as possible. We can support requests up to 10 business days prior to the event start time.
GRIEVANCES
Should you wish to file a grievance, please see the Grievance Policy and Procedure section of our Help Center.
CANCELLATION AND REFUND POLICY FOR LIVE CE WEBINARS
You do not need to notify us if you want to cancel your participation in our free live CE webinar courses. You are, however, welcome to email us at [email protected] and we will unenroll you. Should NOCD have cause for cancellation we will notify you via email. Our courses are free and will therefore involve no refunds of any kind.
INFORMATION & POLICY
REGISTRATION FOR HOME STUDY CE COURSES
To register for a home study CE course (asynchronous course), click the enrollment button on the course page. Create your NOCD Academy account or login (if you are already registered). Complete the check-out process.
ACCESS A HOME STUDY CE COURSE
Home study CE courses will launch automatically following registration. To access a home study CE course again at a later time, login to the NOCD Academy. Click My Dashboard (located in the header). Click Resume Course.
ATTENDANCE, COMPLETION REQUIREMENTS & CERTIFICATES FOR HOME STUDY CE COURSES
NOCD accurately documents attendance for all CE activities. To be eligible for CE credit (CE hours) for home study CE courses, participants must view the entire course and successfully complete any prerequisites [i.e., pass the quiz with a score of 75% or greater (70% in the case of 10 questions) within 3 attempts] within 60 days of registration. NOCD will not offer variable credit for partial course completion or participation.
Digital certificates of completion are available upon successful course completion. Certificates are downloadable and are also available in your profile. Include your licensing information in your profile to have it included on your certificate.
COURSE MATERIALS
Individuals who registered for a home study CE course will have access to course materials for 60 days following registration.
ACCOMMODATIONS
NOCD does not discriminate on the basis of disability in its programs, services, activities and employment practices. We welcome requests for reasonable accommodations or modifications. Please contact the Director of Continuing Education to request accommodations as soon as possible, preferably 10 business days before scheduled activities.
CANCELLATION AND REFUND POLICY FOR HOME STUDY CE COURSES
Cancellations for home study courses are not required. Our courses are free and we do not currently have a registration capacity for them. Therefore, it is not necessary to take any additional steps. You are however welcome to email us at [email protected] and we will unenroll you.
NOCD is fully committed to conducting all activities in strict conformance with the ethical principles set forth by its approving bodies. NOCD will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Director of Continuing Education in consultation with the members of the CE Advisory Committee.
While NOCD goes to great lengths to ensure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to our attention that require intervention and/or action on the part of the Director, staff, or a CE Advisory Committee Member.
Should you wish to report a grievance, please complete this form or directly contact us:
(312) 620-0670
NOCD CE Advisory Committee
Taylor Newendorp, LCPC
Chair, Counseling Consultant
Kellie Kintz, LCSW
Social Work Consultant
Patrick McGrath, PhD
Psychology Consultant
Meghin Tobin, LMFT
Marriage and Family Therapy Consultant
We will review and attempt to resolve the grievance in a timely and ethical manner.
NOCD is committed to the identification and resolution of potential conflicts of interest in the planning, promotion, delivery, and evaluation of continuing education. A policy and procedure is in place to address potential conflicts of interest. Disclosure statements can be found on each course’s informational page along with presenter information.
NOCD ensures the online security of its participant information by offering it’s courses through software that provides secure cloud hosting and daily backups. Participant records, online courses, webinars, and related materials for which certificates of credit are provided are restricted. Access is limited to authorized users, including the Director of Continuing Education and the NOCD CE Advisory Committee.
Registered users can see, edit, or delete their personal information at any time on the platform. Website administrators can also see and edit that information. Registered users should be aware that they cannot change their usernames once created.
Registered users can request to receive an exported file of the personal data we hold about them, including any data they have provided to us. They can also request that NOCD erase any personal data we hold about them. This does not include any data the organization is obliged to keep for administrative, legal, or security purposes.
NOCD retains the following information for each activity and course for a minimum of 7 years. The information is on software platforms that provide secure cloud hosting and daily backups. The CE Director is able to retrieve the records 24/7.
the date and location of the course/educational activity
the name and curriculum vitae of the instructor/presenter
the objectives and learning methods of the course/educational activity
the outline of the course/educational activity, the assessment methods used, and the number of contact hours of the course/educational activity
attendance verification
a summary of any evaluation of the course/educational activity
copies of all promotional materials used in a course/educational activity
any evaluation of the need for the course/educational activity and
the list of licensed practitioners in attendance, including the profession(s) in which each is licensed
certificates of credit, or the ability to generate them, for participants in each course
co-sponsorship agreements, if applicable
NOCD personnel records, including contact information, resume, and licensure information
NOCD organizational changes, including changes to organizational structure and mailing and physical addresses
NOCD maintains a data breach monitoring and response plan. Contact Larry Trusky, NOCD Security Officer, at [email protected] for further information.
This section includes a list of recommended system requirements for a complete learning experience:
Javascript enabled
PDF plugin
Speakers and a microphone
Webcam
Broadband internet connection with a minimum speed of 5Mbps (recommended)
TLS 1.2 supported by your web browser
The most recent version of a web browser listed below:
Desktop (highly recommended for the best learning experience)
Chrome
Firefox
Safari
Microsoft Edge
Mobile
iOS Safari: 11 and up
Chrome
Samsung Internet
ANY QUESTIONS?
Visit our Help Center for details on accommodations requests, the refund and cancellation policy, system requirements, and the grievance policy. Or, contact us directly.
About NOCD Academy
NOCD understands that providing appropriate care starts with education. The NOCD Academy intends to further your career so you can continue to provide the best possible care for those in need.
